End User Services

Design

The most crucial part of ensuring the effectiveness of any Fire Detection System, is the Design stage. Crays Fire offer a full system Design Service for all types and size of system, from a simple conventional “M” (manual) Category, to an “L1” Category Analogue Addressable system. This Design, if required, will include liaison with all interested parties, such as Fire Officers, Building Insurers, etc, as recommended by BS 5839-1:2017.

When specifying the equipment for a designed system, reliability and cost effectiveness are keynote. As an authorised distributor of Advanced Electronics and Electro Detector’s Radio based equipment, we feel we are able to specify and supply the very best equipment currently available in the market place. However, as we are not contractually tied to either of these manufacturers we are still free to specify and supply all of the industry standard makes of equipment, such as Apollo, Hochiki, System Sensor, Kentec, Firesense, Morley, Multi-Alarm, etc. We are therefore able to specify the equipment which will meet the specified requirements, rather than make and therefore limit the specification to meet the equipment capabilities.

Crays Fire also offer assistance to Electrical Consultants and Contractors in this specialist field, whether it be from a Design or Project Management point of view. For further information or to receive a free “Pocket Design & Installation Guide”, please contact info@craysfire.com.

Installation

We have many years of experience in installing all types of system, from a simple conventional manual only, to a fully networked analogue addressable system.
As well as hard wired systems, we are an approved Electro-Detectors and EMS distributor and can also install radio based fire alarm systems for buildings where cabling is unacceptable. Please see our case studies for examples.
Not being contractually obliged to manufacturers enables us to specify and supply all of the industry standard makes of equipment, such as Apollo, Hochiki, Advanced, Kentec, Morley, Multi-Alarm, etc. We are therefore able to specify the equipment which will meet the specified requirements, rather than make and therefore limit the specification to meet the equipment capabilities.
All site surveys and quotations are carried out free of charge.
Whether undertaken by our own operatives, or by one of our approved sub-contractors, whose work we know and trust, all work will be carried out by experienced and trained Engineers, and in accordance with Section 4 of BS 5839-1:2017.

Service Maintenance

Crays Fire are able to service and maintain all types of Fire Protection Systems from the simplest manual fire alarm system, to complex analogue addressable extinguishing systems. All servicing of Fire Alarm and Detection Systems is carried out in accordance with Section 6 of BS 5839-1:2017. In addition to this, we also offer maintenance packages to incorporate the following:

Voice Alarm and Public Address Systems
Aspirating Smoke Detection Systems
Gas Extinguishing Systems
Disabled Refuge Systems
Fire Telephone Systems
Emergency Lighting Systems
Pager Systems for the Hearing Impaired
Fire Extinguishers
Sprinkler Systems

Crays Fire offer two types of maintenance contract, both of which provide access to our “Telephone Advice Service”:

Standard Maintenance Agreements

Crays Fire’s standard maintenance agreement covers the Labour costs to undertake the Routine and Annual Inspection and Tests of the Fire Alarm and Detection System, in accordance with BS 5839-1:2017, sub-clause 45. The service fee is dependent on the size and complexity of the system and will normally be determined by carrying out a survey, which Crays Fire will undertake free of charge. The agreement also gives access to our 24 hour, 365 day a year “Emergency Call-Out Service”, details of which are given below.

Comprehensive Maintenance Agreements

This alternative agreement also covers the requirements of BS 5839-1:2017, sub-clause 45, and gives access to the “Emergency Call-Out Service”, but in this case, for one annual charge, fully inclusive of all labour and materials. Naturally the fee is higher, and subject to the usual terms and conditions, but may suit some customers who wish to know in advance to what they are committed to on an annual basis.

Emergency Call-Out Service

The Crays Fire Emergency Call-Out Service, guarantees that a response to an emergency call will be made by an experienced Engineer within a maximum of 30 minutes. It also guarantees that, if required, an Engineer will be on site within 8 hours.

Telephone Advice Service

All of our Engineers are equipped with mobile telephones and our duty call-out Engineer carries a radio pager so that he can be contacted wherever he is. We have found from experience, that putting an experienced Engineer (who may already be familiar with your site and system) immediately in touch with a customer, it is often possible to solve a problem, at least temporarily, via the telephone. A site visit can then be made during normal working hours at a lower cost.

This Telephone Advice Service is FREE to all of our Maintenance Contract Customers.

Fire Extinguishers

Crays Fire are able to offer a fully comprehensive fixed price per extinguisher. Although this seems slightly more expensive initially, the cost covers all labour and materials required to undertake the annual maintenance of the fire extinguishers in accordance with BS:5306:3:2009. This includes all security tags, labels and routine extinguisher re-charges / replacements required under the above standards.

Therefore the only additional costs which may be incurred are for any replacements due to loss or damage of an Extinguisher, or to recharge an extinguisher following discharge by yourselves. In the long term this works out much cheaper for yourself and your clients.